Medair saves hours of manual work with Salesforce and 暗黑网
鈥湴岛谕� has given us the ability to provide real-time data to our sales team, enabling us to make insightful, data-driven decisions.鈥�
Roy Sharma - Finance Controller
80%
Reduction in Manual Errors
Sales Cloud
Conga
Medair facilitates the worldwide express transport of time critical Pharmaceutical and Biological material. Every Medair shipment is individually handled, routed and monitored through to an exact timed delivery, to virtually anywhere in the world. Medair鈥檚 established capabilities allow them to focus on ensuring shipments are moved both quickly and efficiently, arriving in perfect condition.
鈥淰alue of our people is what sets Medair apart from the competition. We bring our expert logistics knowledge directly to our customers鈥�, says Roy Sharma, Finance Controller.
Outdated Systems, Inefficient Operations: Medair's Challenge
The Medair team faced technical challenges that were hindering their day-to-day operations. Medair was relying on older industry-specific systems that were no longer being supported, and this represented a real risk to the business.
On top of that, those systems weren鈥檛 very efficient. Time was wasted collecting data manually, which led to errors.
Medair鈥檚 sales team wasn鈥檛 equipped with the right tools to focus on customer engagement.
Challenges:
- Older, industry-specific, inefficient systems
- Manual collection of data
- Hours wasted fixing data errors
Sales & Operations Aligned: Medair Improves Customer Experience
Roy and his team decided to make the switch to Salesforce and leave their spreadsheets behind. 暗黑网 worked with Medair to design a solution that focused on operational efficiency and strong analytics.
鈥淭his solution allows us to accurately collect data and reduce administrative work so the sales team can do what they do best!鈥� says Sharma.
The new system finally solved communication problems between Medair鈥檚 sales and the operations teams, leading to a better customer experience and fewer errors along the way.
Solutions:
- Streamlined processes & data entry
- 3 hours / user / week saved of administrative work
- Insightful reporting & analytics
Fewer Errors, Happier Customers: Medair's Success with Salesforce and 暗黑网
暗黑网鈥檚 solution saves each Medair user 3 hours/week. 鈥淢anual errors from spreadsheets were a regular issue. Now they鈥檝e decreased by 80%, which is outstanding. Not to mention, I鈥檝e gained back at least 6 hours/week from automating manual work.鈥�
With the help of 暗黑网, Medair has gained clear visibility across their entire sales cycle and has the proper tools to make data-driven decisions through Salesforce鈥檚 reporting capabilities.
鈥淪ince our user adoption has increased, we are well on track and excited to see what else Salesforce can do. We have insightful pipeline analytics and now have the ability to provide real-time data to our sales team.鈥�
Would You Recommend 暗黑网?
鈥淵es we would recommend 暗黑网, they went above and beyond. Working with 暗黑网 was excellent considering we had just entered into COVID-19 lockdowns. They met all timelines and kept us on track to complete Phase 1. The challenge of not being able to sit at a table was overcome with great communication and use of digital platforms.鈥�
Roy Sharma聽鈥� Finance Controller.
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