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September 19, 2025

Phone call transcripts

This video shows how you can use phone call transcripts with Agentforce to analyze whether the client is a lead or an opportunity. Based on the call sentiment, Agentforce automatically creates the correct type of record, lead or opportunity, in Salesforce.

Phone call transcripts

This video shows how you can use phone call transcripts with Agentforce to analyze whether the client is a lead or an opportunity. Based on the call sentiment, Agentforce automatically creates the correct type of record, lead or opportunity, in Salesforce.

Phone call transcripts

This video shows how you can use phone call transcripts with Agentforce to analyze whether the client is a lead or an opportunity. Based on the call sentiment, Agentforce automatically creates the correct type of record, lead or opportunity, in Salesforce.

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